Returns, Refunds and Complaints Policy

Your Flower Satisfaction is Guaranteed

At Marylebone Flowers, we take great pride in delivering only the freshest, most beautiful flowers to homes and businesses right here in Marylebone. We are a trusted, local florist committed to exceptional quality and customer satisfaction. This page explains our returns, refunds, and complaints process, including our renowned fresh flowers guarantee and the steps to take should you encounter any issue with your order.

Our Fresh Flowers Guarantee

We guarantee that all flower arrangements and bouquets are made from freshly sourced blooms that meet our strict quality standards. When you receive flowers from Marylebone Flowers, you can be confident they have been carefully selected and crafted by our experienced team, ensuring vibrant, long-lasting arrangements for your enjoyment.

Damaged-on-Arrival Policy

If your flowers arrive in a damaged or unsatisfactory condition, please notify us as soon as possible after delivery—ideally within 24 hours. Our team may require a photo of the flowers and packaging so we can quickly assess the issue. Once confirmed, you will be offered the choice of a full replacement or a refund, depending on your preference and the extent of the damage. Your satisfaction is our utmost priority, and we aim to resolve all damaged-on-arrival claims promptly and courteously.

Freshness Window

As your dedicated Marylebone florist, we promise that our flowers will arrive fresh and in superb condition. If you properly care for your flowers and they do not last at least five days from the date of delivery, please let us know within this timeframe. We stand by the quality of our arrangements and will investigate any issues within the freshness window, offering an appropriate solution such as a replacement or partial refund if our quality standard has not been met.

Refund and Replacement Options

Depending on the nature of the issue, customers may be eligible for either a full or partial refund, or a replacement bouquet. After reviewing your case—usually involving confirmation of delivery details and a photograph of the issue—we will recommend the best solution. Refunds will be processed back to the original method of payment. Replacement flowers will be arranged for delivery at a time convenient to you, free of any additional charges.

Complaints Process

Should you experience any difficulties or have concerns regarding your Marylebone Flowers order, we encourage you to contact us directly. Please provide your order details, a clear description of the issue, and any relevant photographs so we can address your concern efficiently. Our customer care team is dedicated to providing quick and fair resolutions for all complaints, aiming to exceed your expectations wherever possible.

Trusted Local Marylebone Florist

We are proud to be an independent florist serving households and businesses throughout Marylebone with reliable delivery, high standards, and personalised care. Thank you for choosing Marylebone Flowers for your fresh flower needs. If you have questions about our Returns, Refunds, or Complaints policy, please get in touch. Our friendly team is always here to help and ensure the highest customer satisfaction.