Name: CHERRY SWEET
Brand: Marylebone Flowers
Price: 60.00 GBP
Availability: InStock

Marylebone Flowers Terms & Conditions for Online Flower Delivery

Introduction

Welcome to Marylebone Flowers. These Terms & Conditions (“Terms”) govern your use of the Marylebone Flowers website and your purchase of products from us for flower delivery in Marylebone and the surrounding areas. Please read these Terms carefully before placing your order. By ordering with Marylebone Flowers, you agree to be bound by these Terms. These Terms apply to all customers in Marylebone and adjacent neighbourhoods who make purchases through our online store or request flower delivery via our site.

Definitions

"We", "Us", or "Our" refers to Marylebone Flowers, a flower retailer providing online sales and delivery services. "You" or "Your" means any person using the website, purchasing or receiving flower delivery services from Marylebone Flowers. "Product(s)" refer to flower arrangements, bouquets, or related goods available for purchase.

Eligibility and Service Area

Our website and flower delivery services are intended for individuals aged 18 years or older. By placing an order, you confirm that you are at least 18 years old. We deliver to Marylebone and surrounding locations as specified within our service coverage on the website. Orders placed for addresses outside these delivery zones may be declined or cancelled, with any payment refunded in full.

The Order Process

1. Product Selection: Browse our range online and select your preferred flower arrangement.

2. Personalisation: Where available, you may add personalised messages or select delivery options such as specific dates. Please ensure your message is appropriate as we reserve the right to refuse messages that are obscene, offensive, or otherwise unacceptable.

3. Delivery Information: You are required to provide a valid delivery address within Marylebone or the designated areas, along with accurate contact details.

4. Order Review: Please carefully check your order details and all delivery instructions before proceeding.

5. Order Confirmation: Once your order is submitted, you will receive an order confirmation. This confirms our acceptance of your order, subject to payment and stock availability.

Payments

All prices on our website are shown in Pound Sterling (£) and include applicable VAT unless otherwise stated. We accept major credit and debit cards and other payment methods clearly indicated at checkout. Full payment is required at the time of order placement. Your order will not be dispatched until full payment is received and confirmed. Where payment is not authorised or fails, your order will not be processed and any pending transaction will be cancelled.

Order Fulfilment and Delivery

We strive to deliver flowers on your chosen date, within the Marylebone area and surrounding neighbourhoods. While we will make every effort to meet your preferred delivery date and time, we cannot guarantee specific times due to variable local conditions.

If the recipient is not available at the delivery address, we may leave the flowers in a secure location, with a neighbour, or attempt redelivery at our discretion. It is your responsibility to ensure all delivery details are correct. We are not liable for orders lost, delayed, or delivered to the wrong address as a result of incorrect or incomplete details provided by you.

All products are subject to availability. In the event of supply difficulties or seasonal shortages, we reserve the right to substitute a product of equivalent quality and value, as close to your chosen item as possible. We will make reasonable efforts to inform you if a significant substitution is necessary.

Pricing and Errors

We take all reasonable care to ensure that prices, product descriptions, and images displayed are accurate. In the unlikely event of a pricing or description error, we are not obligated to honour the incorrect price. If we discover an error after your order has been placed, we will contact you to confirm whether you wish to proceed at the correct price or cancel your order for a full refund.

Cancellations and Amendments

Your Right to Cancel: To cancel your order, you must notify us with reasonable notice prior to the scheduled delivery date, either via the website or your customer account area. For fresh flower arrangements, cancellations must be received at least 24 hours before the delivery date owing to the perishable nature of our products. After this period, we may have already started preparing your order and a full refund may not be available.

Where eligible, refunds for cancelled orders will be processed via your original payment method. Please allow up to 10 business days for refunds to be credited, subject to your bank or payment provider’s process.

Amending Orders: If you wish to change the recipient, delivery address, or any part of the order, you must contact us as soon as possible before dispatch. We will do our best to accommodate amendments, but changes are not guaranteed once the order enters the fulfilment process.

Quality and Returns

We take pride in providing fresh flowers and beautiful arrangements. If you are not satisfied with the quality of your order or if it arrives in unacceptable condition, please contact us within 24 hours of receipt with details and, if possible, photographic evidence. We may request that you return the item, or we may offer a replacement or refund at our discretion.

Please note that due to the perishable nature of fresh flowers, returns are only accepted for products that are defective or not as described. We do not offer refunds for goods that have deteriorated due to being left in unsuitable conditions after delivery, or where reasonable care is not taken by the recipient.

Personal Data and Privacy

We are committed to protecting your privacy and handling your personal data responsibly. Details on how we collect, use, and protect your information are available in our Privacy Policy. You are responsible for keeping your account and order details confidential and must not share login credentials with others.

Limitation of Liability

Nothing in these Terms shall exclude or limit liability for death or personal injury caused by our negligence, fraud, or for any other liability which cannot be limited or excluded under applicable law.

To the fullest extent permissible by law, we shall not be liable to you for any indirect or consequential loss, loss of profit, data, or goodwill arising out of or related to the use of our website or the supply of products.

Our total liability to you in contract, tort (including negligence), or otherwise, shall not exceed the price paid for the product in question.

We do not accept liability for failure to deliver your order in the event of any circumstances beyond our control, including but not limited to adverse weather, acts of God, civil unrest, strikes, or unavailability of essential supplies. In such cases, we will make every reasonable effort to resolve the issue and communicate with you regarding alternative arrangements or refunds as deemed appropriate.

Intellectual Property

All content, including images, product designs, text, and logos, displayed on the Marylebone Flowers website are our property or licensed to us. You may use the website solely for personal and non-commercial purposes. Reproduction, modification, distribution, or commercial exploitation of our intellectual property without express permission is prohibited.

Third-Party Services

Our website may reference, display, or facilitate the use of third-party services or products. We are not responsible for the content or reliability of any third-party sites or services referenced, nor do we endorse them. Any use of such third-party services is at your own risk, and you should review any separate terms they may provide.

Changes to Terms & Conditions

We reserve the right to update or amend these Terms from time to time to comply with changes in the law or reflect changes to our business. Any such changes will appear on this page and are effective immediately upon posting. Your continued use of our website and services constitutes acceptance of the revised Terms.

Governing Law and Jurisdiction

These Terms and any non-contractual obligations arising out of or in connection with them are governed by the laws of England and Wales. In the event of any dispute, you agree that the courts of England and Wales shall have exclusive jurisdiction.

Contact Information

If you have any enquiries regarding these Terms & Conditions or our online flower delivery service in Marylebone and the surrounding areas, please use the contact form provided on our website. We aim to respond to all customer queries promptly and to resolve any issues amicably.

Final Note

These Terms & Conditions are applicable to all customers purchasing online from Marylebone Flowers and requesting delivery to Marylebone or neighbouring areas. By using our website and paying for our products, you acknowledge that you have read, understood, and agreed to these Terms.